Welcome to gaijinusa.com where we bring the anime convention dealers room to your living room. Please take a look around and if you can't find it, email us and we will do our very best to locate your item of interest.
Our contact information
By email:
gaijinusa@gaijinusa.com
By phone:
205.229.7895 (between 10 a.m. and 9 p.m. Central Standard Time zone)
Shipping Information:
Items ordered from Gaijin USA's website ship within 2 business days of completed sale.
Refund, Returns and Cancellation Policies:
All Refund, Returns or Cancellations should be directed to: returns@gaijinusa.com
Returns are handled on a case by case basis. Items deemed for returns will either get replaced or store credit will be issued.
Frequently Asked Questions:
I can't find an item that I am looking for on your site. Can you get it for me?
Probably. Shoot us an email and a picture and we will contact our domestic and interational partners to essentially scour the earth for your item.
I keep hearing about Star Girls and I Star Anime at conventions. What the heck is this about?
Star Girls are Gaijin USA's public relation liasons. They are models that where out "I Star Anime" shirts and pass out coupons, flyers, give out prizes, direct you to our location in the dealers room.
I want to be a Star Girl. What do I need to do? contact our head Star Girl Trixie at stargirls@gaijinusa.com
We are running a convention and want to see of you'll attend. Do you do that?
Yes. We are always interested in attending other conventions. We currently have 3 units that can make it to a convention. Just contact us at conventions@gaijinusa.com and give as much info as possible and our convention representative will contact you for more info.
Refund, Returns and Cancellation Policies:
All Refund, Returns or Cancellations should be directed to: returns@gaijinusa.com
Returns are handled on a case by case basis. Items deemed for returns will either get replaced or store credit will be issued.
Frequently Asked Questions:
I can't find an item that I am looking for on your site. Can you get it for me?
Probably. Shoot us an email and a picture and we will contact our domestic and interational partners to essentially scour the earth for your item.
I keep hearing about Star Girls and I Star Anime at conventions. What the heck is this about?
Star Girls are Gaijin USA's public relation liasons. They are models that where out "I Star Anime" shirts and pass out coupons, flyers, give out prizes, direct you to our location in the dealers room.
I want to be a Star Girl. What do I need to do? contact our head Star Girl Trixie at stargirls@gaijinusa.com
We are running a convention and want to see of you'll attend. Do you do that?
Yes. We are always interested in attending other conventions. We currently have 3 units that can make it to a convention. Just contact us at conventions@gaijinusa.com and give as much info as possible and our convention representative will contact you for more info.
